How To Send A Secure Message or Documents

LAFPP Members now have the ability to send secure messages and upload documents or completed forms. Please follow the detailed steps below on how to send a message or submit documents. 

Important: In order to access your information, you must first register to the MyLAFPP member portal. Please refer to the MyLAFPP Helpdesk on how to register and other helpful self-service “How-to’s.”

STEP 1: Log Into Your MyLAFPP Account.

A. Enter Your Username and Password, then click Sign In
Note: Logging in with an email address does not work at this time.


B. Verify Authentication

Note: A passcode will be sent to default verification method.
You may change methods by clicking the icons below alternative login methods, if available.

STEP 2:  Click on “Send Us a Message”

STEP 3: Click the blue link labeled “Please Click to Send Us a Message!”

STEP 4: You will be redirected to log in again for additional security. This is a standard step when sending any messages or documents.

A. Enter Your Username and Password, then click Sign In
Note: Logging in with an email address does not work at this time.


B. Verify Authentication

Note: A passcode will be sent to default verification method.
You may change methods by clicking the icons below alternative login methods, if available.

STEP 5: After logging in, you will see the “MyLAFPP Messaging Form.” Fill out all the required information.

Note: Be sure to select the correct section based on your request.

STEP 6: You will see a confirmation message that your submission has been successfully sent. You can now close the window to return to your account.

Contact Us

If you require further assistance please contact the Communications & Education Section at (213) 279-3155 or (844) 885-2377, Monday-Friday from 7:30 a.m. to 4:30 p.m. (PDT), excluding weekends and City Holidays.

How To Update Direct Deposit

Follow the below instructions to change your Pension Payment (Direct Deposit) instructions. 

1
Click on the “+” symbol next to Retiree Benefits.

2
Click Pension Payment

3
Click Update Pension Payment. Enter your Payment method and information, then confirm your address at the bottom and click Submit.

If the address you would like to use is not listed in the drop down menu, you will need to add the address by following the how to update address instructions.

 

Contact Us

If you require further assistance please contact the Retirement Services Section at (213) 279-3125 or (844) 885-2377, Monday-Friday from 7:30 a.m. to 4:30 p.m. (PDT), excluding weekends and City Holidays.

How to Update Email Address

LAFPP members, MyLAFPP is the easiest and fastest way to update your email address.

Important: In order to access your information, you must first register to the MyLAFPP member portal.  Please refer to the Register to MyLAFPP manual located in our  MyLAFPP Helpdesk.

1
Log in to MyLAFPP. Enter your username and password, then click Log In.

Important: Usernames and Passwords are case sensitive.

 

 

2
Click on the “+” symbol next to Personal Information, then click Personal Details.

 

3
Click on the Update Email Address

4
Click on New button

5
Enter your new email address and click submit. Done!

Contact Us

If you require further assistance please contact the Communications and Education Section at (213) 279-3155 or (844) 885-2377, Monday-Friday from 7:30 a.m. to 4:30 p.m. (PDT), excluding weekends and City Holidays.

How to Request a Pension Verification Letter

Retired members, are you purchasing a new boat or home and your bank is requesting a letter proving your lifetime pension? A Pension Verification Letter is what they will need. 

Important: In order to access your information, you must first register to the MyLAFPP member portal. Please refer to the MyLAFPP Helpdesk on how to register and other helpful self-service “How-to’s.”

STEP 1: Log in to MyLAFPP. Enter your username and password, then click Log In.

Important: Usernames and Passwords are case-sensitive.

STEP 2: Click Retiree Benefits

STEP 3: Click Request Pension Verification Letter

STEP 4: Enter Information & Submit

  • Enter Phone Number
  • Enter Additional Info

Click “Submit.”

Contact Us

If you require further assistance please contact the Retirement Services Section at (213) 279-3125, Monday-Friday from 7:30 a.m. to 4:30 p.m. (PDT), excluding weekends and City Holidays.

How to Update Mailing Address

Retired members, this is the easiest and fastest way to update your mailing address.

If you wish to submit a future or temporary change of address or prefer to mail us your address change, please download and submit a completed Change of Address form to the Retirement Service Section.

Important: In order to access your information, you must first register to the MyLAFPP member portal. Please refer to the MyLAFPP Helpdesk on how to register and other helpful self-service “How-to’s.”

Things to consider:

Foreign Change of Address

If you have a foreign change of address, you must submit a completed Change of Address Form to the Retirement Services Section, and one of the following for approval:

1. If you are a U.S. citizen, you are required to submit a completed Form W-9 Request for Taxpayer Identification Number and Certification, available on the IRS website.

2. If you are a Non-U.S. citizen, you are required to submit a Form W-8BEN Certificate of Foreign Status, available on the IRS website.

State Tax Withholding

If you move to another state, you cannot withhold non-California state taxes as LAFPP does not accept tax forms for non-California states and LAFPP staff cannot input non-California tax withholding elections.

California residents may elect to withhold California state taxes also by completing and mailing an Income Tax Withholding Form to LAFPP. See HOW TO: Change Your Monthly Income Tax Withholding for Your Pension Payments for more information.

1
Log in to MyLAFPP. Enter your username and password, then click Log In.

Important: Usernames and Passwords are case sensitive.

 

 

2
Click on the “+” symbol next to Personal Information, then click Personal Details.

3
Click Update Address

4
Complete the required field, then click Submit.

If you would like to use your new address for your pension payment advice, please select ”Use new mailing address.” If selected, no need to do anything further.

 

To confirm your Payment Address we have on file, go to your MyLAFPP homepage (click the LAFPP logo on the top left) click on “Next Payment Information”, your current Payment address will be displayed.

 

Follow the below instructions to change your Pension Payment instructions. 

1
Click on the “+” symbol next to Retiree Benefits.

2
Click Pension Payment

3
Click Update Pension Payment. Enter your Payment method and information, then confirm your new address at the bottom and click Submit.

If the address you would like to use is not listed in the drop down menu, you will need to add the address by following the first set of instructions at the top of this page.

 

Contact Us

If you require further assistance please contact the Retirement Services Section at (213) 279-3125 or (844) 885-2377, Monday-Friday from 7:30 a.m. to 4:30 p.m. (PDT), excluding weekends and City Holidays.

How to Update Your Tax Withholding

Retired members, view and update your tax withholding elections for the Federal Government and the State of California only.

If you are moving out of California or have a Foreign Address, please contact our Retired Services Section at (213) 279-3125 to answer any of your questions.
 

Important: In order to access your information, you must first register to the MyLAFPP member portal. Please refer to the MyLAFPP Helpdesk on how to register and other helpful self-service “How-To’s.”

1
Log in to MyLAFPP. Enter your username and password, then click Log In.

Important: Usernames and Passwords are case sensitive.

 

2
Click on the “+” symbol next to Retiree Benefits, then click Tax Withholding.

3
Click Update Pension Tax Withholding Instructions.

Retired members, view and update your tax withholding elections for the Federal Government and the State of California only.

 

If you are moving out of California or have a Foreign Address, please contact our Retired Services Section at (213) 279-3125 to answer any of your questions.

 

Important: In order to access your information, you must first register to the MyLAFPP member portal. Please refer to the MyLAFPP Helpdesk on how to register and other helpful self-service “How-To’s.”

4
Enter the Effective Date Prior To Choosing Federal or State Taxes.

Effective Date - The date you would like the tax withholdings to go into effect. Please look at the deadline calendar to make any changes to your contact information, tax withholding elections or Direct Deposit information for the pension payment indicated. If your effective date is passed the deadline date, updates may not be processed until the month following receipt.

5
Choose Federal or State Tax Changes.

For Federal Tax Instructions, click on the Change button.

 

Under Step1(c), you are required to choose your filing status. Click on your preferred filing.

 

*Complete Steps 2 – 4 ONLY if they apply to you. Otherwise, skip to Step 5.

 

Step 2: Income From a Job and/or Multiple Pensions/Annuities (Including a Spouse’s Job/Pension/Annuity)
Step 3: Claim Dependent and Other Credits
Step 4 (Optional): Other Adjustments

 

Please note: that Step 4(c) is where you can enter Extra Withholding amounts.

 

If you choose No Withholding, you can click on it right above Step 5.

 

Step 5: Your username and password are considered your “Electronic Password” and will serve as your confirmation of the accuracy of the information being submitted.

Click on I Agree and then Next. If no State Tax Instructions, click on Submit and you’re done.

 

If you live in California, you can also update your State Tax Withholding Instructions. Click on the change button to begin.

Choose your Tax Calculation Method:

  • Tax Table
  • Fixed Amount
  • No Withholding
  • Tax Table + Fixed Amount
  • Percent of Federal

 

Choose your filing status if applicable:

 

Input Number of Exemptions, Amount, or Percent if applicable, then click Next.

Finally click on Submit and you’re done.

Contact Us

If you require further assistance please contact the Retirement Services Section at (213) 279-3125 or (844) 885-2377 ext. 93125, Monday-Friday from 7:30 a.m. to 4:30 p.m. (PDT), excluding weekends and City Holidays.

How to View DROP Summary Balance

Important: In order to access your information, you must first register to the MyLAFPP member portal. Please refer to the MyLAFPP Helpdesk on how to register and other helpful self-service “How-to’s.”

1
Log in to MyLAFPP. Enter your username and password, then click Log In.

Important: Usernames and Passwords are case-sensitive.

 

2
Click Account Summary

3
Click DROP Summary

4
View DROP Summary & DROP Details

Contact Us

If you require further assistance please contact the DROP/Service Pensions Section at (213) 279-3100, Monday-Friday from 7:30 a.m. to 4:30 p.m. (PDT), excluding weekends and City Holidays.

How to Purchase Military or Public Service Time

If you are interested in purchasing Military or Public Service time, you’ll need to first create an estimate. Let’s get started!

The service purchased will add to your total years of service credit and therefore, increase the monthly pension allowance that you and your qualified survivors would receive from the Los Angeles Fire and Police Pension (LAFPP) Plan.

Important: In order to access your information, you must first register to the MyLAFPP member portal. Please refer to the MyLAFPP Helpdesk on how to register and other helpful self-service “How-to’s.”

1
Log in to MyLAFPP. Enter your username and password, then click Log In.

Important: Usernames and Passwords are case sensitive

 

 

2
Click on the ”+” symbol next to Benefits & Calculators, then Click on Get a PSP/Buyback Estimate/Application

 

 

3
New Calculation
  • Click Public Service Purchase Estimate
  • Enter the parameters that apply. Then click Submit

 

4
Estimate Generated

View your estimate by scrolling down. Estimates can also be printed or downloaded. Click on the printer icon to print or download by clicking the arrow pointing down with horizontal line. Icons can be found on the upper right of the page.

5
Ready to Purchase
  • Click Start My Purchase
  • Add your phone number and any additional info. Then click Submit

 

Contact Us

For questions, contact the Active Member Services Section at (844) 88-LAFPP ext. 93140 or (213) 279-3140, Monday-Friday from 7:30 a.m. to 4:30 p.m. (PDT), excluding weekends and City Holidays.

How to Purchase Recruit Training Time

If you are interested in purchasing the time spent in the fire drill tower or police academy, you’ll need to first create an estimate. Let’s get started!

Important: In order to access your information, you must first register to the MyLAFPP member portal. Please refer to the MyLAFPP Helpdesk on how to register and other helpful self-service “How-to’s.”

1
Log in to MyLAFPP. Enter your username and password, then click Log In.

Important: Usernames and Passwords are case sensitive

 

2
Click on the ”+” symbol next to Benefits & Calculators, then Click on Get a PSP/Buyback Estimate/Application

 

 

 

 

 

 

 

 

 

3
New Calculation
  • Click Basic Training Purchase Estimate
  • Enter the parameters that apply. Then click Submit

4
Estimate Generated

View your estimate by scrolling down. Estimates can also be printed or downloaded. Click on the printer icon to print or download by clicking the arrow pointing down with horizontal line. Icons can be found on the upper right of the page.

5
Ready to Purchase
  • Click Start My Purchase
  • Add your phone number and how you would like to purchase your buyback
    • Lump sum
    • Payroll deduction
    • Direct rollover/ transfer from the City’s Deferred Compensation Plan or another eligible retirement plan
  • Click Submit

Important: Our representatives will call you to set an appointment. For questions, contact the Active Member Services Section at (844) 88-LAFPP ext. 93140 or (213) 279-3140.

Contact Us

If you require further assistance please contact the Active Member Services Section at (213) 279-3155 or (844) 885-2377 ext. 93140, Monday-Friday from 7:30 a.m. to 4:30 p.m. (PDT), excluding weekends and City Holidays.

How to Apply for Service Pension or DROP Entry

If you are interested in applying for a Service Pension or DROP Entry, send in your contact information and a representative will be in contact with you.

Important: In order to access your information, you must first register to the MyLAFPP member portal. Please refer to the MyLAFPP Helpdesk on how to register and other helpful self-service “How-To’s.”

1
Log in to MyLAFPP. Enter your username and password, then click Log In.

Important: Usernames and Passwords are case sensitive

 

2
Click on the “+” symbol next to Benefits & Calculators

3
Click Apply for Pension/DROP Entry

4
Request Details
  • Click Apply for Service Pension or Apply for DROP Entry
  • Enter your Contact Phone Number and Additional Information
  • Click Submit

Important: A representative will call you to set up an appointment.

Contact Us

If you require further assistance please contact the DROP/Service Pensions Section at (213) 279-3100 or (844) 885-2377 ext. 93100, Monday-Friday from 7:30 a.m. to 4:30 p.m. (PDT), excluding weekends and City Holidays.